Abuse Policy
Last Updated: October 14, 2025
Abuse Contact: abuse@springroute.net
Response Time: Within 24 hours
1. Overview
SpringRoute Network is committed to maintaining a safe and secure network environment. This Abuse Policy outlines our procedures for handling abuse complaints and our expectations for customers.
2. Reporting Abuse
To report abuse originating from our network, please send a detailed complaint to abuse@springroute.net including:
- Date and time of the incident (with timezone)
- Source IP address(es) involved
- Detailed description of the abusive activity
- Relevant log files, headers, or evidence
- Your contact information for follow-up
3. Types of Abuse We Address
- Network Attacks: DDoS, port scanning, intrusion attempts
- Spam: Unsolicited bulk email or advertising
- Malware: Distribution of viruses, trojans, or malicious software
- Phishing: Fraudulent attempts to obtain sensitive information
- Copyright Violations: Unauthorized distribution of copyrighted material
- Illegal Content: Child exploitation, terrorism-related content
- Hacking: Unauthorized system access or data breaches
4. Our Response Process
- Acknowledgment: We acknowledge receipt of abuse complaints within 24 hours
- Investigation: We investigate all complaints thoroughly and contact the responsible customer
- Customer Response: Customers are required to respond within 24 hours and take corrective action
- Resolution: We work with customers to resolve issues and prevent recurrence
- Escalation: Repeated or severe violations may result in service suspension or termination
5. Customer Responsibilities
Our customers are required to:
- Maintain accurate abuse contact information
- Monitor their network for abusive activity
- Respond promptly to abuse notifications
- Take immediate action to stop abusive behavior
- Implement security measures to prevent future incidents
- Comply with our Acceptable Use Policy
6. Enforcement Actions
Depending on the severity and frequency of violations, we may take the following actions:
- Warning: Formal notification of policy violation
- Temporary Suspension: Services may be suspended until the issue is resolved
- IP Address Nullrouting: Specific IP addresses may be blocked temporarily
- Service Termination: Repeated or severe violations may result in permanent termination
- Legal Action: Criminal activity will be reported to appropriate authorities
7. False Complaints
We reserve the right to ignore or deprioritize complaints that are:
- Incomplete or lacking sufficient information
- Clearly frivolous or made in bad faith
- Duplicate submissions without new information
- Not related to our network resources
8. Privacy
We respect the privacy of our customers and complainants. Information from abuse reports will only be used for investigation and resolution purposes and will not be shared with third parties except as required by law.
9. Appeals
Customers who disagree with enforcement actions may submit an appeal to admin@springroute.net within 7 days of the action.
10. Contact Information
SpringRoute Network
Victoria, Seychelles
- Abuse Reports: abuse@springroute.net
- Network Operations: noc@springroute.net
- Administrative: admin@springroute.net